


The way the software communicated what was going to happen really didn't help, and there was a real feeling that this could all go horribly wrong. I've never been more nervous about an update to anything than I was with that update. I'm not sure they understand how much their product can become a part of how people go about their daily life, and how changing that, no matter how small, can have pretty significant effects, with an accompanying emotional response.Ī while back they changed the way their vaults worked and you had to upgrade them. It's difficult to explain, but every time something like this comes up their responses frequently seem "off" and tone deaf. I've been a long-time user, and currently a subscriber, but I've just found the direction 1P is heading, and the way AgileBits communicate a lot of this to be frustrating.
